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Communicating With Emotional Intelligence at Work

December 14, 2023


In today's fast-paced and ever-evolving work environment, the ability to communicate effectively is more crucial than ever. Emotional intelligence (EI) plays a pivotal role in enhancing communication skills, fostering strong relationships, and ultimately driving professional success. Drawing insights from a comprehensive discussion with Dr. Ron Placone, a respected professor of business management communication at Carnegie Mellon University, this webinar delves into the essence of emotional intelligence and its significant impact on workplace communication.

Key Takeaways

The Essence of Emotional Intelligence

Dr. Placone defines emotional intelligence as the capacity to perceive, interpret, control, and utilize emotions to engage constructively with others. This multifaceted skill involves understanding one's own emotions and those of others, facilitating effective communication and relationship-building.

The Importance of Emotional Intelligence in Communication

Emotional intelligence is integral to conveying messages persuasively and empathetically, crucial for leadership and teamwork. Dr. Placone emphasizes that emotional intelligence contributes significantly to professional success, potentially doubling the impact compared to IQ alone. It enables individuals to manage stress, navigate change, and maintain a positive outlook, essential traits for thriving in dynamic work settings.

Strategies for Enhancing Emotional Intelligence

Awareness: Cultivating an awareness of the emotions you convey and their potential impact on others is the first step. This involves recognizing your emotional triggers and expressions.

Practice: Engaging in deliberate practice, with a focus on varying your communication styles and responses, helps build flexibility and adaptability in emotional expression.

Objective Feedback: Utilizing tools like TalkMeUp can provide unbiased, immediate feedback on your communication, including emotional tone and sentiment, aiding in self-improvement.

Adaptability: Being open to adjusting your communication approach based on feedback and situational cues can lead to more effective interactions and stronger connections with colleagues.

The Role of Technology in Developing Emotional Intelligence

Technological solutions like TalkMeUp offer a platform to practice and receive feedback on emotional intelligence in communication. This tool allows individuals to refine their ability to express emotions authentically and perceive others' emotional states, enhancing overall communication effectiveness.


Embracing emotional intelligence in workplace communication is not just about improving individual interactions; it's about fostering a culture of empathy, understanding, and mutual respect. By integrating the principles of emotional intelligence into our daily communications, we can build stronger, more collaborative teams and drive success in our professional endeavors. Dr. Placone's insights serve as a valuable guide for individuals looking to harness the power of emotional intelligence to elevate their communication skills and professional relationships.

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